A video membership site focused on live or pre-recorded on-demand fitness classes required several significant components. The most important being the integration to the membership platform and the journey mapping for members and non members. Each member type was able to view a different sequence of pages and a member dashboard. To create an enjoyable membership user experience, I had to run through all possible scenarios of how customers would use the site, such as: what should a member see when they first log in, and how does that experience differ on a computer, tablet, or smartphone?